The Manner Hotel FAQs

Thank you for visiting us. Our team is here to ensure your stay is just right, so feel free to ask anything of us. In exchange, we ask a few things of you to ensure the best experience for you and your fellow guests.

We will use your first name unless you prefer otherwise. Feel free to use ours.

Please respect our spaces and your fellow guests. Limit use of cameras and social media and avoid video and voice calls in the public spaces.

Guests must be 21 or older to check in, and 16 or older to stay.

There is no age restriction in The Otter.

Dogs (under 30 pounds) are always welcome.

Our rooms do not have TVs - for a reason. Should you need to watch something, please let the front desk know.

You may invite outside guests to join you in the Apartment or Rooftop (more than two subject to availability). Please provide names to the front desk in advance.

The Apartment is a space to dress as comfortably as you would at home (robes are welcome). There is no dress code at The Otter or The Rooftop. In Sloane's, we ask that you to dress for a beautiful room.

There is no need check out. We'll send your folio and look forward to your next visit.

Above all, make yourself at home and do not hesitate to ask us for anything.

Welcome to The Manner. Welcome home.

Check-in begins at 3 p.m. and check-out is 12 p.m.

Dogs under 30 pounds are always welcome at The Manner, including The Rooftop and The Otter Patios, with no charge.

Please reach out to our Front Desk with any questions about our pet-friendly policy.

Guests must be 21 years or older to check in at The Manner.

We accept all major credit cards and U.S. currency.

Not at this time.

There are five ADA-compliant rooms at The Manner and our public spaces are ADA compliant.

For a group of 4+ rooms, contact sales@soho.themanner.com. A member of our Sales team will be in touch.

We offer special rates for our corporate partners. Contact sales@soho.themanner.com to find out if your company is currently included in our partner list or to sign up as a Corporate Partner.

Each rate plan has a different deposit policy. Before completing your booking, double check the policy applicable to your rate.

Each rate plan has a different cancellation policy. Before completing your booking, double check the policy applicable to your rate.

Guests must be 16+ to stay in guest rooms or make use of public spaces. Supervised children under 16 are welcome at The Otter.

An amenities fee of $50.00 plus tax, per night per room will be applied to provide amenity upkeep in our rooms and guest-only spaces.